Hello Folks,

I thought I would post this for anyone else that is having issues with HTC Sync 3.  I just upgraded from my Windows Mobile 6.5 phone to the Android HTC Thunderbolt so I was use to syncing my Outlook Calendar and Contacts to my phone with Windows Mobile Device Center.  For whatever reason, once I got HTC Sync installed and connected to the TB, the Calendar and People options were grayed out.  After a lot of searching the web and colorful metaphors, I finally found  two solutions that when combined,  allowed me to sync Outlook 2010 using HTC Sync 3.

What I did was run a repair on Outlook 2010.

Go to Start > Control Panel > Programs & Features > Outlook 2010.  Choose Repair.

This will take a few minutes and did not destroy any of my existing data in the outlook.pst file.

When it is complete, reboot your PC.  Your HTC Sync should now allow you to enable both Calendar and People tabs.

IMPORTANT: Before you connect your Android to the PC and run HTC Sync, make sure that:

1.       If you have used another program to copy your contacts information to the device, you should delete the Android data first.  Otherwise you will get duplicates in Outlook and the Android.  To delete the contacts, I went to People > Menu > Delete > Menu > Select All > Delete

2.       If you have used another program to copy your calendar information to the device, you should delete the Android data first.  Otherwise you will get duplicates in Outlook and the Android.  To delete the calendar information do:

a.       Settings > Applications > Manage Applications > All (tab) > Calendar Storage > Clear Data

You will also need to do:

b.      Calendar > Menu > more > calendar’s > menu > remove Calendars > select calendar > OK.

After that, I was able to sync my Outlook 2010 information to the HTC Thunderbolt.

Hope this is helpful

Peace

I am using Outlook 2007 and am syncing wirelessly using google.  However your information was helpful to learn how to remove the contacts withOUT doing a total phone reset.  (That was what the HTC chat support guy said I had to do and I refused!)  So, I'm thinking I can delete all the contacts and duplicates.   Then go back to HTC Sync and just sync contacts to get ONE set of contacts on the phone!!  Hold your breath!!!

Glad I could help. 

Also delete your contacts from you SIM card if you have them there.  They can always be copied back once you have the contacts correct on the phone.

Good luck.

I am new to Android and so far I like the size and speed HOWEVER I own a business and really need to sync with Outlook directly and NOT expose myself to Google. Being new to Android I am not familur with "htcsync3" where do I get it and is it self explanatory. Thanks Kevin.

Hello Kevin,

You can download HTCsync at www.htc.com.

Click the Support tab and enter your device.  That should take you to the correct version of the software for your phone.  It is pretty self explanatory. I'm basically only using it to sync contacts and calendar.  For Music i'm using Windows Media Play to sync.  Everything else, I copy to the SD card manually.  The one thing I do not like about HTCsync is the fact that it creates the entire path name when coping pictures or files.   In other words, my picutres are on my "P" drive, so what HTCSync does is it create at the root directory of the SD card \p\htc files\pictures.   Or for documents it creates \p\htc files\my documents.  Not a big deal, I had just gotten used to my old HTC Fuze (windows mobile) putting documents and pictures in one location without creating the entire disk drive path on my SD card.  There may be a way to turn that off that I'm not aware of.    Good luck

Thanks for this, but here's a newby question: how do I sync "people" wirelessly to Google's contacts? I do not seem to see an option for that.

I sure cannot find the HTC Sync program for the Verizon Incredible 2 anywhere on this site.

Any ideas what else I need to do besides what's written above?

Thanks,

Jean

I'll answer my own question here in case it might be of use to others.   The Incredible 2 doesn't have it's own page yet on the HTC website.  I called their support and was told to select the Thunderbolt as my phone and that took me to the3.X version of HTC Sync download.  I was assured by their customer service person that this is the correct version to use.  I downloaded and installed it and it worked perfectly putting my Outlook contacts onto the INC2.

 I'll make some changes on both the PC and the phone and confirm that it updates and syncs correctly. 

I was quite impressed with their customer service/support and wouldn't hesitate to call them again.   They were polite and efficient and are open 7 days a week!

Update: Although the original "sync" went well making changes to the Outlook contacts , adding contacts to the phone and then doing a second sync showed that all was not well.  The changes propagated from Outlook to the phone, but the new contacts I entered into the phone did not find their way back to Outlook.

A call to support identified the problem.  After you download and install the HTC sync program, you are supposed to reboot your PC in order for the drivers to install properly.  No where in the download/installation instructions did it tell you that!

I had to uninstall the HTC sync program and two HTC drivers that got installed with it.  Then I rebooted the PC, then reinstalled the HTC sync program, then REBOOTED the PC and did another sync test.  This time everything worked flawlessly.

Moral of the story, after you install HTC Sync, reboot your PC before doing a sync.  TEST changes you make to both Outlook and the phone  to be sure they are propagating to each other during the sync.

 I hope this helps someone else avoid the issues I had.

When i inquired about these issues recently HTC tech recommended Companionlink.  I would still rather use a hardware vendor supported USB sync.  Like other business users, I need to sync with home and business computers - Outlook contacts & calendar.  Don't need email synced and can live without notes.  Hope they raise the bar here and provide a more vigorous syncing solution

After upgrading to v3.0.5579 the Calendar and People options were grayed out.  I tried everything mentioned in this Forum and several others - nothing worked.  I also did the Repair of my Outlook 2002 install - no Help.  I finally removed HTC Sync and reinstall a prior copy of 3.0.5511 I had kept.  Now everything works fine again.  The problem is obviously with HTC Sync.  

SOLVED for me when I uninstalled Adobe Air, .Net Framework, .Net Framework SP, HTC Sync, HTC Driver installer and USB. Reboot.

Then I installed an older version of HTC Sync 2.0.5551.

To add to this, HTC Sync really only works best if you have Admin privs on your Windows account.

Unfortunately the original fix suggested won't work for me as I have Office 2010 but there is no discrete Outlook 2010 listed in my "Programs and Features".  It is Microsoft Office 2010 and the only option is to "uninstall" not repair.  So I won't be doing that.

Based on the other later posts I will try and get an earlier copy of HTC Sync.

I have had the Sensation 4G and have been trying to wait for the 2 years to replace it but it is simply too horrible a phone to wait.  So I will pay the $800 to my carrier (4 phones on TMobile) to port over to an iPhone.  Unfortunately I like Apple nearly as little as HTC.

3.2.20 is apparently the only HTC Sync available for download.

Unfortunately as I have a consulting business the inability to sync calendar and contacts make the phone worthless for me.

I think it is time to change both carriers and phone manufacturers.