Some 2 months ago, I updated my software to 2.3.4 and since then I've not been able to use the People Search through contacts. Still needing help as it is frustrating having to scroll through my nearly a thousand contacts each time I have to look for a number not in recent history.
Hey @jemb, with the update from Froyo to Gingerbread, you may have
noticed many changes.
The people search option should now appear as a
magnifying glass on the top right corner of your People app on the contact
page. Tap the icon and a search bar along the top should appear. As you type in
this search field, the list of matching contacts should automatically populate below
the search field for you. Once the contact appears, simply tap on the contact
to select it.
Let us know how that helps, and if you have any further
questions or concerns Jemb!
Matt, my problem is as exactly stated. When I tap the icon, the search bar duly appears on the top. However, when I type in the search field, nothing happens. Before the software update, when I type in the search field, the contacts with the letters I am typing appears, but after the update, nothing happens. This is the people I am having. Thanks
Thanks for replying back with that
information! After testing a MyTouch 4G model running 2.3.4, I was unable to
reproduce the same behavior you’re experiencing. Although, I have some troubleshooting
steps that may help us narrow down what the cause of your problem is; Safe Mode
is an option you have available to you to help us do just that! Safe Mode will
disable any apps that may be running in the background of your phone and will
cause no loss of data.
To get your phone in Safe Mode jemb, hold
your power button on the home screen until a menu appears with the option to
restart. Tap the restart button and tap yes to confirm. Your phone should restart and the screen will
go black for a moment. Once the T-Mobile logo appears, press and hold your
Volume Down button until you reach your home screen (Your phone may vibrate
during this process, it lets you know it is working). If successful, your phone
should show the words Safe Mode in the bottom left corner; go ahead and try
searching for a contact under your People app and test to see if it is working
now. If the problem is gone, chances are there is an app that may be causing your
problem (Also, to exit Safe Mode repeat the instructions above to restart your phone).
Try uninstalling any apps that have been
downloaded from the Google Play Store one at a time, including any task killer
like apps or battery optimizers. To uninstall your apps, follow these
instructions: from your home screen press your menu key > Settings >
Applications > Manage Applications > Tap All. From here you can review
the apps on your phone. Choose an app that was installed from the Google Play
Store, you should have an option to uninstall it. Any settings or data
associated with that app will be lost. The
next time you reinstall that app it will be as if you had installed it for the
Give that a try jemb, and reply back
with your results!
Matt, thanks for the communication. I cannot get 'permanently' into safe mode.
I used the procedure described above and I see safe mode. But a few seconds later, the phone reboots, this time from the 'my' logo. Remember, this normally follows the 'T-Mobile' logo in the normal restart procedure. After the reboot from the 'my' logo, the safe mode is lost.
I initially removed the security pin, just incase the time taken to log in was too long. It did not help. The reboot was the same. I disable the screen lock, the reboot was the same. So what's next?
If your phone is rebooting
automatically from Safe Mode, it may indicate that there is a larger problem.
The next step is to perform a hard reset on your phone after backing up
relevant data such as your contacts, text messages, e-mails, music, pictures
and such. You can back up most of these things, however for texts and e-mails I
recommend checking the Google Play Store for options. Try a searching for “sms
backup” or “email backup”.
backup your contacts, open your People app and press your Menu Button > More
> Export/Import > Export to SD > Phone. This will save a copy of your
phone’s contacts to your SD card.
are a few options to backup your pictures and music. If you do not have a
computer, you could try a file manager app from the Google Play Store by
searching for “File Manager.” If you have a computer, you can also quickly
transfer them by using a direct connection with your USB cable that came with
your phone. On your phone, press the Menu Button > Settings > Connect to
PC > Disk Drive. Plug your phone into your PC with your USB cable and you
should see your phone listed as a removable storage device on your computer. Under
this removable storage device on your PC, you will see the folders
/DCIM/100Media, /music and /pictures where you should find your pictures,
videos and music to copy over.
The factory reset will restore
your phone back to its out-of-box settings; anything on your SD card and SIM
card will be unaffected. If the factory reset does not resolve the problem, the
next step is to follow up on getting the device repaired. To start the factory
reset process, check out our website at http://www.htc.com/support
for contact information for our customer support team.
I hope you find these backup solutions helpful jemb! Shoot us a reply after
giving those steps a try to keep us updated.
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