My phone battery goes from full to 5% in an hour. I don't think its the battery because it stays charged an on. Anyone have any idea what could be wrong and if there's any way to fix it?
If your phone is losing 95% of its charge in just an hour, there is definitely something abnormal about your device. It is most likely your battery, but could be an issue with your phone as well.
To find out which, I recommend starting your phone in Safe Mode. Safe Mode only loads necessary components for your phone, and can be used to diagnose problems. To do so, first shut down your phone. Next, restart your phone while holding the Volume Down key until the phone fully reboots. If done right, the phone should now say Safe Mode in the bottom right corner of the screen.
Try using the phone like this for a while. If you notice that the battery is no longer draining, then it may be one of your apps. Try opening them one at a time to see if your battery starts draining again. If you do find that an app is the cause, immediately delete this app.
If that doesn’t resolve your issue, I’d recommend contacting my teammates in customer support for more support. You can find their contact information here: www.htc.com/support.
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