Hello all!.. I love my droid incredible 2 but it will not charge. I have tried charging it on the dock, the wall charger and by usb to my computer and it will not charge. Once the battery is dead, it will flash a orange notification for like 5 min, then it will change to a solid orange. I can not turn it on while doing this because it will turn back off and start all over again with the flashing. It just started doing this about two weeks ago. Today I read on the VZW website forum that a lot of owners that have a inc 2 is having the same problems and it is from the charging port. My questions is is one, can this be fixed and 2, will HTC replace the phone for free?
Hi @Lisaann7451, I'm sorry you're having this experience! As you seem to have the same problem with multiple chargers, I suggest you make a call to Customer Support. My teammates there will be able to discuss all of your options and work out the best solution with you. Their phone number is available at www.htc.com/.../phone-support
Please come back if you have any other questions!
I am having the same problem, and I refuse to call the phone support because they do not help. I want someone to help me right now because I payed over 250 for this phone and so far it was NOT worth it! I am sick and tired of wasting my money on bull shit. How the fuck do I fix it?!
I'm sorry that you haven't experienced the Customer Support you feel you needed, @pitbullvixen.
Have you also tried alternate charging cables and found that the problem persisted? If it charges using a different cable, you may just need a new one. You can call in to Customer Support to request a replacement. Also, check the cable and charging port for any signs of wear, or dust and debris. The cable should stay fairly firmly in place; if you notice a loose or "wiggly" connection, or notice that it charges when you hold the cord one way and stops when held another way, again, please call for a replacement cable.
It's rather uncommon, but there is the possibility that the cause of the charging issue is software-related, especially if there are third-party applications on the phone. To determine if this is the case, you can place the phone in Safe Mode and attempt to charge it again. Safe Mode will disable third-party apps from starting up automatically and possibly interfering with the proper function of your phone. To enter it, restart the phone. As soon as it turns on, press and hold the Volume Down button, and keep holding until you see "Safe Mode" in the bottom corner. If it charges without issue while in safe mode, you will need to remove all third-party apps and re-install them one at a time. After each re-installation, attempt to charge and watch for any abnormal behavior. To exit Safe Mode, simply restart your phone as normal.
If your phone will still not charge while in Safe Mode, and you are comfortable performing a Factory Data Reset, you can do so. This will restore the software to the original factory settings, which will remove your personal data -- including contacts, apps, text messages and more -- from the phone, so we do suggest that you back up any important information prior to doing this. Information saved to your micro-SD card will not be affected by the Factory Reset unless you choose to erase the card at the time of the Reset.
We recommend that you sync your contacts with your Google account prior to a Factory Data Reset. To do this, open your People app, tap Menu > Import/Export > Export to SD > Phone > OK; when this is complete, press Menu > Import/Export > Import from SD > Google. Then, sync the account by pressing Home > Menu > Settings > Accounts & Sync > Google; make sure that 'Sync contacts' has a checkmark, and tap 'Sync Now.' You can also choose to use various syncing and backup options found in the Google Play Store, many of which can also back up apps, text messages, and more.
To perform the Reset, open Settings and press SD & Phone storage > Factory data reset. Make sure that 'Erase SD card' is NOT checked, then tap Reset Phone > Erase everything.
If you prefer to have assistance through the Factory Data Reset process, or the phone still will not charge following it, the next step will, however, require that you contact Customer Support. You can do this by phone, but if you prefer not to call, you can contact the Email division of the Support team at www.htc.com/.../email-support
My problem is that my phone will not charge neither connecting as USB until I reset it, obviously the cable is in good condition and I have all original as I bought it, but not what the problem is, I have already changed the ROM and with the problem follew, I did it because I thought it was software problems. If there is any solution to this I would appreciate it cuz is really annoying to be resetting the phone for charge or to recognition as usb (specially this, I always need to sync the information in my computer).
Verizon sent me a new phone, since it was still under warranty. Now, I have no problems.!
the problem is the charging port on the phone. The HTC incredible 2 is a piece of crap after a year or so. I loved my phone, before this starting happening. I did not get insurance on my phone and of course a month or so after that went away the phone fell apart. when you gogle the issue hundreds of blogs are out there about the same thing. I will never buy any HTC product again and hope no one else does until they come to the conclussion that it is not the user fault, but rather faulty equipment. It is a shame, because the phone was wonderful, but since it wont charge it is useless. The only thing i have found to work from time to time, is to wrap the cord around the phone when charging and if all possible have it elevated. i am posting this on Friday, and my phone has turned on once since Sunday morning
We have 3 HTC Incredible 2s in our househould and are now dealing with the third one not being able to charge. The first two died just barely under the 12 mos after purchase, so the phones were under warranty and replaced. Third one just died this week, 14 mos after purchase and of course, HTC won't help. I just got off the phone with support and was told "wow, you should have bought insurance." You mean to tell me that HTC won't back a product for 18 mos (until we can upgrade) and that you pay that much money for? All three HTCs had the same issue, stopped charging, no matter what charger cord we used, or whether the source was outlet or computer. And of course, as soon as we purchase the phones, see hundreds of blogs about the charging port issue. Should have known better, we had issue with an HTC smartphone prior to purchasing these three, but we were so excited about the Incredible 2 product and was hoping the prior HTC phone issue was an isolated incident, apparently not. Agree with brian peppers, HTC Incredible 2 is a piece of junk. This 5-person smartphone family will NEVER purchase another headache from HTC.
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