Phone worked great for 10 days (yes there were some concerns discussed in other threads, like hot phone, VERY short battery life with "normal" use, and the occasional random reboot) . Suddenly, when I try to unlock the phone, the lockring doesn't seem to want to move with my normal swipe, but needs hold, slow drag, or it just bounces back to the bottom. Sometimes this takes 10 tries (slower and slower) to finally unlock. I also have the pattern unlock security feature active, and the swiping on that REALLY fails. Even slow deliberate tracing of the pattern and the screen seems to just stop following my finger (which, after 5 tries, locks me out of the phone altogether for 30s). So I turned off pattern, but that doesn't solve the underlying issue.
I should state, this doesn't ALWAYS happen, sometimes it has poor sensitivity, sometimes not...not sure why it switches. Also should state that once I'm in, the sensitivity doesn't seem to be bad anywhere else that I've noticed (so I don't Think it's HW, or all of the touch functions in that part of the screen would be affected, right?)
I've seen this discussed in other forums, and was wondering how widespread this is, if there's a possible cause identified, solution? Is HTC aware, and do they have suggestions, comments, instructions, etc.
I work for T-Mo.. I've had 2 in the last week come back
This is a known issue. return the device. Only advice.
HTC SENSATION 4G-STOCK
I appreciate the advice, can you tell me where this issue is listed, or where I might find out more? I've not been able to find any "official" discussion of it on HTC sites.
thanks!
I'm having the same exact issue. My phone is only 2 weeks old and all of a sudden the screen's sensitivity has decreased a lot. My problem extends beyond the lock screen. When I unlock the phone, I have to touch the application icons a few times before it's launched. It's also difficult to flip through home screens and use the Trace keyboard. I never had these problems until yesterday and mine are also random.
I also work for T-Mo in Android Support. We are aware of the issue.
i had the same problem all i did is go to vol. down & power and rest phone it worked for me only erases phone data and not sd card
This is a problem with cases or obstruction of the back. You must be holding the phone in your hands with fingers touching the back of the phone while using the touch screen. If you dont touch the back while using the screen you will experience all types of issues with the screen not registering touches...
I had a body glove case that tmobile sells and had to return it because the cheap ten dollar case from pro wireless works and body gloves doesnt. Once i took the body glove case off it worked great. Someone told me only the gel or silicone cases work. Try it out and let me know if that works.
No, not a problem with the case or how I'm holding it. It's a bad phone, which, at the suggestion of others on this thread, I returned for a replacement which (so far) doesn't exhibit the same problem. We'll see if in 10 days the problem re-appears. If your phone only works when you're touching the back, return/replace it, it is a hardware problem, and not supposed to be that way. Note: The cases (so far, I've had both silicone and hard plastic), DO decrease (make weaker) the radio signals (Try your own experiments with a WiFi Analyzer App that lets you graph the signal power (dB) with the case on and then taking it off, and vice versa) which means I have to rip off the case if I'm connected to WiFi on the far side of my house from the wifi access point.
Wrong answer. It is indeed the cases and we are aware of this issue. Gel cases cause static build up. It goes like this. Using the phone, while in gel case, while charging causes the issue. case closed. This thread was not about radio signals and your theory is wrong as I have a case on now and the same signal strength as any other time. No disrespect. But as I said. We are working with HTC to rectify this manufacturing issue.
OK Elvis, you're the boss, unfortunately, the problem I had (with the old phone) was without a case, so it appears it is NOT the case. CASE CLOSED. I did not have a case when this problem occurred.
I know this thread is not on radio signal, but since the user mentioned case issues, I thought I should mention it, and IT IS NOT A THEORY, I HAVE THE DATA TO PROVE IT, NEED VIDEO? Try it yourself: use a radio strength logger, get in a wifi area and put the case on, take it off, on, off, on off, you'll get a distinct change in signal strength which corresponds to each step (up, down, up, down, etc.
As you are with TMO android support, perhaps they should be aware of how disrespectful you are to their customers online? (and no, saying "no disrespect" doesn't make it respectful...
@Elvis - I seriously hope you don't work tmobile. Your tone is condescending and you appear to have decided on your own that the case is closed, without providing hard evidence. I too do not have a case or a screen protector and I experienced the sensitivity issue. It happened for a few days and it went away on its own. I don't know if it will come back. When I first bought the phone, it was great. A couple of weeks later, it started having problems and a few days later it went away.
IN MY PARTICULAR SITUATION, a case was NOT the cause.
@cobelali: couldn't tell by your post who you're referring to, but just to clarify CASE CLOSED were not Elvis' words, though I agree that's what I read in his previous response, and I agree with you, no evidence was provided that the issue is with the case, and the tone was decidedly condescending. For me, as with you, it was decidedly not the cause. The description you give is exactly the problem I had: good performance for the first 10 days or so, (no case) then intermittent loss of sensitivity, some days no problem, some days, couldn't unlock it in under 60s. My solution was to return the phone for a replacement (thanks to t-mobile store staff for making it happen, and it helps that the phone was exhibiting the poor sensitivity when I brought it in... the tmo guy saw right away it needed to be replaced. As for the new phone, three days with no problem (so far). can't say if it was hardware or some other cause, but at least for now, the new phone acts appropriately.
As to whether Mr Elvis works for TMO, this was posted in the thread earlier in response to another poster who recommended returning the phone (and, I might add, not exactly a helpful post):
@NR1 - My post was aimed at Elvis. I assumed the system would include the original quote if I click on the Reply button for that post. I have edited the original post.
I'm on my second Sensation from T-Mobile and both have the same issue. After about a week the touch screen loses sensitivity in random spots while swiping. This is first noticeable on the lock screen, when dragging the ring up it will "jump" back down to the bottom of the screen and not unlock. After a while I begin to notice that it gets worse and worse. While using the keyboard, swype will finish words while I am still in the middle of them. The first phone got so bad that I could no longer drag the answer icon into the ring when a call came in. I factory reset the first phone to no avail and have just factory reset the second phone and it is still having the same problem.
I will be returning this phone to HTC and hopefully they can get me a working model. I love the phone but this and it's locked status really suck.