HI I HAVE DONE THE ICS UPDATE AND EVER SINCE MY EVO 3D SHUTS OFF AND WONT TURN BACK ON UNLESS I TAKE THE BATTERY OUT FOR A FEW MINUTES AND PUT THE BATTERY BACK IN. AND EVEN AFTER I DO THIS IT WORKS UNTILL I SET IT DOWN AND AFTER ABOUT A MINUTE IT SHUTS OFF AGAIN AND I HAVE TO GO THROUGH THE WHOLE PROCCESS AGAIN OF REMOVING THE BATTERY FOR A FEW THE PUTTING IT BACK IN. IS THERE A WAY OF FIXING THIS ISSUE AS I USE THIS PHONE FOR WORK AND NEED TO RECEIVE VERY IMPORTANT PHONE CALLS AND EMAILS. AND I CANT DO THAT IF THE PHONE IS ALWAYS SHUT OFF. I TOOK IT TO SPRINT AND THEY SAID ITS NOT THE PHONE ITS THE UPDATE THATS CAUSING THIS AND THEY WONT REPLACE THE PHONE EVEN THOUGH I HAVE INSURANCE BECAUSE THEY SAY ITS A SOFTWARE ISSUE NOT A HARDWARE ISSUE ANY HELP ON THIS MATTER WOULD BE GREAT BECAUSE IF THIS ISNT FIXED IM GONNA MISS OUT ON ALOT OF WORK.....
THANK YOU FOR YOUR TIME AND ANY RESPONSE IS GREATLY APPRICIATED .
Hey there ruger. I’m sorry to hear you’re having trouble with your EVO 3D since the update. With the kind of trouble you’re experiencing, I suggest you try running your phone in safe mode first. It’s not entirely uncommon for 3rd party apps to cause a phone to crash, especially after an OS update. Some of the apps on your phone may not be ICS compatible, and this may be a result of such a situation. Safe Mode is a tool which allows only preinstalled software to run on your phone while it is enabled, and is exited by simply restarting your phone. To enter Safe Mode, just perform the soft reset you’ve mentioned above by removing the battery and allowing a minute to pass before putting the phone back together. This time, as soon as the screen lights up when you’ve turned it back on, hold the volume down key and continue to do so until you reach your home screen. You should see Safe Mode in the corner of your screen.
Try running your phone for a day or two in Safe Mode to see if it is still shutting itself off. If your phone seems to be stable while in Safe Mode, you will need to go through your applications and uninstall some of the more recently installed ones to see which particular app is causing the problem. If your phone is still randomly shutting down, you may need to perform a Factory Reset. This is also not entirely uncommon after you’ve received a full operating system upgrade as it ensures the new system starts on a clean slate. If you find yourself in this situation, I recommend reaching out to my teammates in customer support. They can best help you ensure your data is backed up so you will not lose anything during the reset. Their contact information is available at www.htc.com/.../contact-us.
Let me know how you make out!
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