i know i have this phone really late and on top of that im not into technology too much apparently but where do i find "device manager" on my pc or the phone? really appreciate it!!

Hey nottechsavvy just went though the upgrade process today 8-3-2012, the device manager is found if you on widows by opening the start menu and right clicking on "My Computer" or "Computer" and there will be an option that says "Manager" that is your device manager. make sure that you have Debug mode turned on your phone that is located on your phone in "Settings>Applications>Developer Tools>Debug" or your device will not show.

Also the sync you download from htc WILL NOT WORK! for the update like the post before you said you need HTC Sync version 3.0.5511 HTC does not provide this anymore. However after hours searching online for it I found one mirror that still works

www.general-files.com/.../setup_3.0.5511.exe.html

after installing that version of sync and NOT updating it the new version install with no issue what so ever! now my device is running 2.2 with no issue.

Its really annoying HTC did not check this but HTC has never been good with support for phones after they get your money

Johnny Coolkat Thank you so much for this! i didn't realize it was a different version, I found the 3.0.5511 online and that version updated my phone with no issue! Thanks again!!!

i made new account to say to "ngillespie" thank you

it is 2/11/2012 i am using windows 7 sp1 i tried with the file u suggest and it worked i updated my old htc hero.

Hey @was955,

Glad to hear you have found a working solution for your problem! If you have any further questions or concerns, please don’t hesitate to ask. We will be here to help you out!