I have a Rezound that is running 2.01.605.11 Stock, never rooted. Since I received this phone my data connection has been complete crap. I will have any number of bars of 4G or 3G and as soon as I try to access data via the phone or while tethered to my computer, no connection. Then the connection comes back after I exit the said application or disconnect from my computer. This problem started as an every now and then type thing, now it is to the point that 95% of the time the data drops literally as soon as the phone tries to connect.
Here are the steps I have tried so far.
Master data reset: 5 Times,
Master data reset and link with brand new google account upon reboot: 2 times
*#*#4636#*#* and turned the phone to (CDMA auto prl): Countless
*#*#4636#*#* and turned the phone to (LTE only With Voice): Countless
This issue has been consistent in these areas: Detroit Michigan (4G/3G), Tampa
Florida (4G/3G), Jacksonville Florida (4G/3G), Santee South Carolina (3G), Charlotte North
Carolina (4G/3G), Columbia South Carolina (4G/3G), Winchester Virginia (4G/3G). I think it is
safe to say that this is not a Verizon network issue
Currently the phone is back to 100% stock setting with zero Market installed applications, still no dice. Verizon claims that it is a hardware issue and no one else has EVER called in about this issue. I use roughly 100GB of data per month, this is my sole source of internet access. I would really appreciate your input on your wireless internet experience with the Rezound.
Sorry if this seems like a bit** session, just giving you the relevant info for proper troubleshooting.
If you look on the Verizon community forum pages regarding the Rezound and really many of their 4G phones you will see that this is a common issue happening across the country. I do not blame HTC or their software, how can you when it is carrier wide, multiple state wide and almost all 4G handsets involved. As far as I am concerned Verizon has a serious issue with its 4G network that it is trying to hide.
I blame the manufacturer due to the phones always work flawlessly until they receive an OTA. Take the Thunderbolt for example, I bought that phone within the first week of launch. The thing worked without a hitch, then it was shot down by software issues after the first OTA. Then I migrated into a Bionic, same situation. When I finally received a Razr I tested my theory about the OTA being the issue. I took two phones, one with the first OTA (.748) and the second without (.744) and tested the internet connectivity. I could use the web on 4G while tethering or on the handset, until the battery died at roughly 1MB to 2.5MB actual download speed via steam. At the exact same desk no more that 2 foot from the first testing area I tested the updated phone. It would not receive 4G for more than 15 seconds before reverting back to 3G. Then the internet would randomly disconnect requiring a reboot. The Droid 4 did the same thing AFTER updating. I assumed that the Rezound had not received an update yet (sadly mistaken), when I bought it. I called HTC and their troubleshooters told me that it was a hardware issue. I asked them what they would tell me if i had the exact same problem with 5 different Rezounds and they replied with, it would be a HARDWARE problem... I have worked with technology for a while now as a technician in the industrial field, if I have a specific issue with a module and I replace said module 5 times and always have the same issue, someone programmed it wrong. That is in a nutshell why I blame HTC for this issue.
Now I must add to my original question, when you got your first OTA did anyone notice their internet connectivity reduce in quality?
It's not an OTA but it's a download you can try. I'm not sure as to why HTC has hidden this from Verizon but i'm about to try it after I can find a pc. Download doesn't work for Macs. Hope this helps!
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