A Hard Reset restores the original factory settings and will erase all downloaded content, including ringtones, contacts stored in the handset memory, etc. It does not erase data stored on the SIM card or memory card (if available). Back up all necessary data on the device memory before proceeding.

Menu Path Method:

1. From the Home screen, press the Menu key.
2. Touch Settings.
3. Touch and slide the menu upward.
4. Touch SD card & phone storage.
5. Touch Factory data reset.
6. Touch Reset phone.
7. Touch Erase everything.
8. The device will dump all of the data and reload.

Key Stroke Method

1. Power the device OFF.
   • Note: If the device is unresponsive and does not turn off, remove the battery and then re-insert it.
2. Press and hold the Home key and the red End key for 30 seconds. Do not release the keys if the Startup screen appears.
3. When the screen displays a warning sign, release the keys.
4. Press the Home key and the Power key again.
5. When the Android system recovery utility appears, use the trackball to scroll to and select Wipe data/factory reset.
6. When the reset is complete, select reboot system now

After I do this, how can I update the Android OS? Will it just automatically check and tell me it needs to be updated? I got the phone before the last update, so I don't think it will have it when I do a factory reset.

I Did The Key Stroke Method But I'm Still Having a Problem. My Phone Comes On & After The MyTouch Screen, The Hero Screen Comes Up & It Black Out Again. Is There A Solution?

I Did The Key Stroke Method But I'm Still Having a Problem. My Phone Comes On & After The MyTouch Screen, The Hero Screen Comes Up, It Blacks Out & it Continues To Do This. Is There A Solution?

Nice work. I find that this instruction is also helpful www.itjungles.com/.../how-to-hard-reset-htc-mytouch-3g-slide

I have completed the soft and hard reset and reboot and after a few minutes of signing back in to my google acct., the phone will go back to freezing and having errors along with the touch effect quits working. Errors are: Activity Home(in process android.process.acore) also error Process com.android.process.acore and process com.android.phone has unexpectedly stop working and the next thing is to FORCE CLOSE button, which restarts to the home page but nothing changes.

I followed the directions exactly but when I try to select wipe data/ factory reset it does nothing

Is your problem solved? i have the same problem.

I have tried the key stroke method, but my trackball won't work when I try to "Select."

I can't do the menu path method because my home screen won't even come up.

Is there anything else I can do??

I am very much worried for resetting my phone and try all method given by customer care in India.

but  I do this method my phone reset immediately.

Thanking you

what do i do if clicking the trackball while the factory wipe reset option is highlighted does nothing? i have to do this with the buttons, and when i reach that i can scroll but it won't do anything when i click on it??????

^^ i'm having the same problems as jedty, anyone have a solution?

i have a my touch 3g from t-mobile unlock, i am in afganistan and can not use this phone, is telling me that i have to open an account with google, to be able to use the phone, is any way that i can by pass the google account setting? can some one help me in this regard

Hi Bhasker,

any update on using My touch in India