Lately my phone has gotten into a habit of rebooting. At first it only happened in my pocket, so I thought maybe because I tend to put it in my pocket upside-down, it was just hitting the power button. But then I started carefully positioning it in my pocket so the power button wouldn't be toucher, but it kept happening. And now TWICE it's rebooted while sitting flat on the desk. I actually even saw the menu come up when you hold down the power button and I started tapping the Home button and the screen around the pop-up but it restarted anyway... This is a BIG issue, and I've seen threads on it over at XDA but was surprised to see nothing official from HTC yet.
I am having the same issue, phone randomly reboots itself and worse, It just shuts down and I have to keep looking at the phone to make sure it is on every hour or so!
Can someone from HTC respond please ?
Hi @bikeracer4487 and @Achilles, I’m sorry that you’re having this experience. We became aware of this issue and have created a software update to address it, which you can get by going to Settings > About > Software updates > Check now. Remember to restart your phone after the update installs.
If you get a message that there is no update available, or the update doesn’t correct the problem on your phone, please reach out to my teammates in Customer Support. Their contact info is available at http://htc.com/support.
Let me know how that helps!
Well, I actually managed to solve my problem by downloading and running a 1.85 RUU after backing up my phone. It appears the issue had to do with running the last update while having the phone plugged in. Anyways, I'm not seeing this update you speak of, when do you expect it to be released?
I am having this same issue with my One X from At&t, especially while the phone is updating apps. I was late to work this morning because my phone turned itself off when I plugged it in, and I just assumed it was rebooting again. It says I have no updates.
Hi @Mr. Rogers. If the phone is up-to-date, you can try running it in Safe Mode. Safe Mode disables third-party apps from starting automatically, and can help determine if there is a runaway third-party app or process that may be causing instability and rebooting.
To enter Safe Mode, restart the phone and as soon as it turns on, press and hold the Volume Down button. Keep holding until you see "Safe Mode" in the bottom corner. Use your phone in Safe Mode for a day or so and note whether you experience the same problem. To exit Safe Mode, simply restart your phone as normal.
If the phone functions properly, uninstall all third-party applications and re-install one at a time, taking time between to watch for performance issues. If you notice the same behavior while running in Safe Mode, I suggest that you contact Customer Support. You can find their contact info at http://htc.com/support.
hello. my htc one x has also shut down on 3 occasions in the four months I've owned it. Contacted ATT and got the usual reply that "it's not a known issue". Took it to a att support store, no help there either. called back to att and finally got someone who transferred me to warranty dept. Geez, we're sorry to hear that, have you done a factory reset yet? Yes, and next morning I powered phone off to switch sim to backup and about a couple minutes later, phone powered on all by itself. Really? I bought the HTC One X, because I thought I was getting the best android phone out there. Now I have a unstable phone that I have to reset, uninstall and reinstall apps, I bought this outright with no renewal discount and all I have is a...expensive and unreliable phone. HTC, this is a common problem. Fix it, recall it, or do something so the CUSTOMER is not put thru this inconvenience. I've checked and there are no new updates. Installed Norton anti-virus and have no malware detected. Do I need to switch to Motorola, Samsung, Blackberry (hope they get recovered) or a Iphone. Like others, I've owned many phones so I regularly power down or the close apps restart phone. Don't install goofy unknown apps. Don't surf the web. HTC, give me a no nonsense correct answer as to why this is happening to so many phones and how to fix it, that's all I ask. thanks
Hello, @RayfromAuburn. You mentioned that you've had contact with your carrier's Customer Support, but I wasn't able to tell whether or not you've been in contact with our Support team. If you've spoken with the HTC Customer Support team, could you reply with your ticket number so we can look into your situation internally?
If you haven't spoken with Support, I really do recommend contacting them. As you have already performed a Factory Data Reset, they will be able to take you through the next steps toward resolving this issue. You can find their contact info at http://www.htc.com/us/support/phone-support or http://www.htc.com/us/support/email-support.
I am sorry that you haven't been happy with your experience so far, and I will, again, be happy to escalate the issue if you have already reached out to us. Thank you for your patience!
My HTC Droid Incredible recently exhibited a variety of malfunctions, including automatically rebooting itself or entering a reboot loop. An HTC rep advised me to remove all the third-party apps (those obtained frrom Play Store) and reinstall them one by one. I did that, and my phone seems sane again so far. I still have two apps to reinstall: The Weather Channel and Surfline. Of those two, I suspect Surline of interfering with the proper operation of Android 2.3.4.
My HTC Droid Incredible recently exhibited a variety of malfunctions, including automatically rebooting itself or entering a reboot loop. An HTC rep advised me to remove all the third-party apps (those obtained frrom Play Store) and reinstall them one by one. I did that, and my phone seems sane again so far. I still have two apps to reinstall: The Weather Channel and Surfline. Of those two, I suspect Surfline of interfering with the proper operation of Android 2.3.4.
Thank you for sharing your results, @Nice-Guy!
The only thing I'd add is a suggestion that you, and anyone else, contact the developer of any app you run into problems with. When you inform them of what the app did to your phone, it will often help them with updates to the application so that others don't experience the same issues in the future. :)
Bad news! Although my Incredible hasn’t spontaneously rebooted for awhile and the HTC rep’s advice is sound, none of my third-party apps seems to be the cause of my phone’s schizophrenia. However, I have discovered the cause or one of the causes of my phone’s past misbehavior.
My Incredible has a Fast boot setting that I found to be enabled (checked). That setting has the following text associated with it:
“Turn off to use some Market apps”
After careful monitoring of the three boot sequences (battery removal/replacement, Restart, and Power off), I noticed the first two seem to be the same and are extensive whereas the third is short and simple with Fast boot selected. Fast booting appeared to leave some needed steps undone, which seems to have been the cause of some or perhaps all of my phone’s problems. Time will tell.
Conferring with a friend who has a Samsung smartphone running Android 2.3.6, I learned his phone doesn’t have the Fast boot setting. Perhaps that setting was removed because customers using it were experiencing booting problems.
By the way, this forum is misbehaving badly. Editing doesn't work, which led to a previous post being posted twice. So, I wrote my last post to you in Word and copied it into the Reply field of this forum. Upon posting, the software removed all of my spaces between paragraphs.
I just got my phone (AT&T) today and it has rebooted 3 times. I would like to do a Factory Reset since when I logging to my google account it installed all my apps from my older phone so I would like to retry again. I try to search do a factory reset but I cannot find the way to do it. Do you guys have any other recomendation. Do I have a defective phone ? Again I just got it today.
Thanks for coming back to let us know about Fastboot interfering with the apps, @Nice-Guy! Also, the forums are undergoing maintenance at this time, but I will pass on your comments to the site administrator.
@jdelgado, that's definitely not the way your phone should be acting! If you want to Factory Reset the phone, you can do so by going to Settings > Storage, scroll to the bottom and tap Factory data reset > Reset phone. This will remove all user data on the phone, such as text messages, apps, and contacts. When setting the phone up, after adding your Google account, uncheck "Keep this phone backed up with my Google Account' on the "Backup and restore" screen. This will prevent your apps from downloading automatically, allowing you to add them one at a time.
If you don't want to do the Factory Reset right away, you can try running the phone in Safe Mode, as described in the posts above. Especially if your previous phone ran an earlier version of Android, it may be that some of the applications are not compatible with your new One X.
Let me know how that helps!
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