I have the HTC EVO 4G LTE and i would like to know when the Sync manager is coming for Mac this should have been done a long time ago when they had the first EVO
While I don’t have an exact time for you, I can say that we’re
still working on support for the Mac in the Sync Manager. In the meantime,
there are some steps you can take to get your pictures and music copied over!
From your home screen, tap your Apps button on the bottom
bar and tap Settings. From here you should see an option for Connect to PC;
after opening that you can tap Disk Mode to have your phone act as a removable
storage device. Using the USB Cable that
came with your phone, connect to your computer and you should have access to
the contents of your phone. Your pictures and videos will be located under
/DCIM/100Media and music should be under /Music.
I hope this is useful for you Michael while we get the Mac
support finished up for the Sync Manager!
I have an HTC Desire S and am disappointed by HTC's lack of commitment to making sync with the Mac easy. I have bought some 3rd party software that works in part and not well. This has been a promise that has been far too long in being fulfilled and its absence will affect my choice of phone at the next upgrade.
The answer above is not an answer - that information is available on the Web in hundreds of sources.
The problem remains and that it hasn't been addressed is a measure of HTC's commitment.
Hello Matt- I have the latest HTC EVO 4G LTE (Sprint) and when I go to Settings/Connect to PC there is not a "Disc Mode" option. The option showing is "Default Connection Type" (charge only, HTC Sync Manager, USB tethering, Media sync, and Internet pass-through).
Please guide me on how I can drag and drop my videos and photos from my device to my MacBook Pro.
How long must we wait for the sync software for Mac this is so fucked up we must wait this long its not like this is something new mac has been out for a long time and there should have been mac support for all phone by now what the hold up i would like to know
Hi alymorales I have the same phone and I am in the same situation as you are. It's just ridiculous that HTC doesn't have their stuff together. I guess if I want my phone to work with my Mac I'll have to go get an iphone next time. I noticed that Matt didn't ever reply to you as well. Way to go HTC, world class service here.
Hi Lisa, my apologies for letting your post slip by! To
correct myself in my earlier post, the option “Disk Drive” should be available
under the “Default Connection Type” category if you currently have a Micro SD
card installed. The Evo 4G LTE has a Micro SD slot that supports up to 32GB of
expandable storage. On our website we
also have a manual available at http://www.htc.com/us/support/htc-evo-4g-lte-sprint/ ; on page
205 there is a detailed step by step process showing how to transfer files to
your computer under the “Copy Files to or from the microSD Card” heading.
your phone to your computer using the supplied USB cable.
2. On the
Choose a connection type screen, select Disk drive, and then touch Done.
computer, the storage card is recognized as a removable disk drive.
to the removable disk drive and open it.
4. Do one
of the following:
* Copy the
files from the computer to the storage card’s root folder.
* Copy the
files from the storage card to a folder in your computer.
copying the files, unmount the removable disk drive (that is, your connected
by your computer’s operating system to safely remove your phone.
6. Do one
of the following:
Disconnect your phone from the computer.
* If you
want to keep your phone connected to the computer but want it to be able to
storage card, open the Notifications panel, touch Disk drive, select an
except Disk drive, and then touch Done.
Note: The phone will not recognize the microSD card when it is connected
to a computer
as a disk drive. You will not be able to use some phone applications that
access to the microSD card.
Alternatively, if you don’t have a Micro SD card currently installed
in your phone – I recommend taking advantage of the Dropbox promotion that
gives you 25GB of space free for 2 years. Simply sign up or sign into the
Dropbox app on your phone to start taking advantage of that promotion. If your
phone doesn’t have the Dropbox app installed, it can be downloaded from the
Google Play Store.
I hope this helps you, and shoot us a reply back if you have
any further questions or concerns!
Hi Matt- Guess what? Your response to Lisa is a joke. She asked how you to go about enabling Disk Mode, which is all we've been wanting to do, not this worthless nonfunctional HTC Sync Manager, not your brutal workaround involving microSD that nobody even has, just enabling Disk Mode and mounting our phones as a removable disc like we've been doing for years. Yeah, sure, we can all upload to Dropbox, but you know what? That's not convenient. And then we'd have to download to our computers right after uploading (not efficient at all). Just give us the very basic option to copy over photos with as little BS as possible. That's all. Again, just please give us the very basic option to copy over photos with as little BS as possible, what you would think would be a really default option on a $400+ phone. Really ridiculous that this is even an issue. Don't you think?
I’m sorry you feel that way connorf512; we definitely
appreciate your valued feedback and I will pass this along internally for you. You can always leave your ideas and feedback
at http://htcdev.com/contact for our
developers as well.
I appreciate your help on this topic. I'm a recent purchaser of the 4G LTE and bought over the SIII mainly because I owned the original Evo 4G (bought on opening day!) for about 2.5 years an loved it. Well, that and the reviews on the camera won me over. Anyways.....
I'm also feeling some of the pain of the other posters here. I'm on a Mac (10.6.8) and my phone specs are:
- Hardware 0003
- Sowtware 2.13.651.1 710rd
When I plug my new phone via USB my only options are:
1) Charge Only
2) HTC Sync Manager
3) USB Tethering
4) Media Sync
5) Internet pass-through
I don't see an option for "Disk Drive" like my old Evo provided me. In short, I'm looking to mount my phone much like an external Hard Drive so I can then transfer over some select albums to a music folder. It is a little frustrating, especially given how easy it used to be. Aside from this (which is sorta big to me) the phone is gorgeous and works like a charm (very snappy) - this difficulty is a little disappointing though, unless there's something I'm missing?
Many thanks for any light you can shine on this!
Is anyone at HTC able to address this? I'm still within my 30 days and am seriously considering returning the phone for an iPhone 5.
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