My Verizon DROID ERIS (and my wife's) will fail to ring for an incoming cann and when making an outgoing call you can't hear the other party and they can't hear you. This happens 2-3 times a week and renders the phone useless. A soft reset temporarily fixes it. Verizon support wants me to do a hard reset but I am reluctant to do it and not solve the problem because I will need to set up the phone all over again.

Any known solution?

Anyone know of any good backup & restore programs?

Ever since 2.1 we keep having this issue also on our two Eris phones. I, personally, didn't care about performing the hard reset but my wife did. No change! There must be a bigger issue behind it. If it was only one of our phones I'd be after Verizon to swap it out, but it's both. Something makes me think that a replacement Eris isn't the solution. Please let me know if you have any luck.

There is most definetly an issue with the DRIOD ERIS losing audio. Hard resets won't fix it and a replacement phone (unledd you keep it on 1.0) won't help. Many users have posted here with the same issue. VERIZON customer support indicated a fix we being worked on, but tht was 6/15, and nothing yet. I wish VERIZON would monitor these posts instead of denying there is a problem.

This happened to me and I had to get a new phone.  Hard reset did not work.  So far so good (I've had new one for about a month).

What did you have to do to get a new phone? Just call and describe the no audio/reboot issue?

I was offered a refurbished phone. I bought a new one--that does not work--I don't want a refurbished replacement. Someone else posted b-4: like taking a new car in for repair and being offered a used car if they won't fix it.

I had the same problem on my original Eris, but my refurbished "certified like new" Eris hasn't had this problem.  Been using it for two months now.

My original Eris was already 5 months old when 2.1 came out and the silent calls started, so I didn't feel cheated by getting a refurbished replacement.  I would feel cheated if I'd bought a new phone and it immediately didn't work.

I talked with HTC yesterday(7/13/10) about the problem with  Eris, and they are working on a patch.  The patch should take care of the audio, blue-tooth and texting issues.  My problems began with the 2.1 upgrade and a replacement phone(wasn't told if it was a refurbished at the time), but they were quick to swap it out.  The tech at  HTC couldn't tell me went other to join these forums and facebook about the upcoming upgrades.

I received my OTA update this morning, and the problem as indeed been resolved.  I tried to reproduce it a couple of times, and was not able to, whereas, prior to this morning's update, I could force the problem to happen predictably... so this is a pretty good indication that it's fixed.  Thank goodness!!  This was a frustrating problem.

In case you don't have the "formula" for reproducing the problem, all that is required is to open the camera and take a couple of pictures (and sometimes, taking pictures isn't required).  Then, close the camera (either back arrow or home) and then call your number from another phone once or twice.  For me, sometimes it took one call and sometimes two.  After receiving the incoming calls, open the phone.  Your first indication that the problem is happening is that when you attempt to dial a phone number, it will take 5 or more seconds for each number to display after tapping it.  Basically, the phone is in a loop with the audio drivers, or something similar. 

Also, when this problem is happening, when you attempt to open the camera, most likely you will find the camera function unusable.

G

For the benefit of those following this thread. An OTA is an "Over The Air" update. Dial *228 then press 1 to reprogram. Call *228 again and select 2 this time.

Well....unfortunatly it didn't work. I did the *228 OTA update yesterday and within 24 hours my phone rang and (again) there was no audio--caller could not hear me and I could not hear the caller. Turned phone off & on and now working again--until next time???

Still awaiting a solution from Verizon & HTC--very disappointing.

I did not need to dial *228 to get the update.   As a matter of fact, I have never used *228 to get updates for this phone.  Over the Air (OTA) updates are sent automatically, but can also be triggered from menu>settings>About this phone>System udates (which is what I used to get hte original 2.1 update).  I was notified automatically that the update was available and was given the option to install it now or wait 'til later.  Choosing to do the update restarted the phone in "reset" mode, at which point, the file was downloaded and applied and then rebooted.    Below are the version numbers from menu>settings>About Phone>Software information.  

I have taken this new update through the paces with the camera, which is the trigger for the problem, and it hasn't retuurned for me... and I was able to always reproduce the problem prior to this update.

Baseband version:

2.42.01.04.27

Kernel version:

2.6.29.8a03cb9a

htc-kernel@and18-2#1

Build number:

2.37.605.4 CL185970 release-keys

Software number:

2.37.605.4

Exactly ran into the same problem with my wifes phone.  My works but hers did the same thing they sent a refurbished phone that doesn't work either.  Now we get another refurbished phone and HTC or Verizon don't seem to care about their customers.

@Dhusker and 4524: Have you both received the latest software version update to 2.37.605.4? It seems this patch has been solving the audio issue for pretty much everyone. Go to Settings>>About phone>>Software information. If it still reads: 2.36.605.1 (like what the Verizon bulletin says it should be with the latest update), you haven't, just be patient, the update should sent to your phone very soon.

There are ways to install it manually, but I think that is a bit beyond the scope of this forum. I was not very patient and did it manually since I was worried about my wife's phone not working in the event of an emergency. She was having to reset her phone a couple times a week before the latest update. Good luck!

Yes, it just came this morning. I have installed it--hoping for the best!