Hi. I got an HTC Droid Incredible yesterday because I was sick of AT&T's very poor call quality.
The call quality on the DInc was so poor I kept thinking the call had dropped -- the sound quality was highly compressed, muffled, digital artifacts, static, hiss, clipping at the start and end of sounds, with approximately 25% dropped syllables and words. This happened for mobile-to-mobile calls, within and without the Verizon network, as well as to landline numbers.
Went to the Best Buy where I got it today to exchange but they have none left, so I returned it.
I thought I would start a list of the internal ROM or firmware versions to see if there's a trend.
To get the the firmware version, power the phone off. Then hold down "Volume Down" and "Power" until the device drops into what looks like debug mode. Be careful -- one of those options is a hard factory reset.
Build date: March 23, 2010
Unfortunately I forgot to take note of the serial number of the hardware.
This post is not intended and shall not be construed as legal advice. Anything in this post is solely my opinion and is not representative of my employer,.
Same specs here, but no issues with the call quality at all. On par with the Moto DROID I previously had.
Hm, ok. Maybe it's a cell tower or hardware issue then. I should've written down the SN.
Mine has the best call quality of any phone I have ever owned (and I am very picky about call quality). I had the same problem with my BB Storm and exchanged it. The 2nd phone was crystal clear even though the 1st one was horrible. I would definitely try another Incredible.
I've had my Incredible since the day it came out and have had only one bad calling experience and that happened to be with my Mom on Mothers Day. I don't think it was the Incredible though, I'm in Jersey City and coverage has never been a problem with Verizon for me, I think it was her coverage on an island off the gulf coast of Florida.
Go to the Reception thread that was started by Judge and read the latest posts on page 6....also go to:
to fill out a Service Requested Ticket...HTC is aware of this issue and needs our Serial Numbers...it's looking like a "Bad" batch of phones that have an issue with reception.
Unfortunately, neither the Best Buy where I bought it nor the local Verizon Wireless store seemed particularly interested in fixing the problem or learning about it.
In fact, they all told me they had never heard of a single problem with it. Apparently, I'm the first person ever to complain about the Inc's call quality. :)
So I returned it to Best Buy this morning. Would've exchanged it but they didn't have any in stock.
Since Best Buy is going to return it to the manufacturer (HTC) directly, this is the best way to report a defective device as they will be able to have a sample marked first-hand as providing deficient call quality.
Oh, one more thing I forgot to mention.
My signal strength varied from -75 dBm to -85 dBm the whole time, while my hand was holding the back cover.
It never dipped below -90 dBm and the call quality did not change regardless of whether my hand was cupping the back or holding it by the edges.
Have you tried dialing *228. Then select option 2. This is verizon's method of updating a phones roaming. I don't know if it will help, but it might be worth a shot. :)
Yep! I did try that. My signal strength jumped from an average of around -85 dBm to -75 dBm (without a hand in back), but did not improve quality unfortunately.
I agree, the voice quality is terrible. I'm in Seattle, Chicago, Buffalo and it's all the same... sounds compressed and clipped, can't make out some syllables. I like the phone but cannot except call quality like this. I run my business on a cell phone and (a) don't want people to really notice tha tI'm on a cell phone nor can I put up with the clipping
My phone has the same specs as yours and it has the same terrible call quality. Will stop by Verizon store to see what they say. If I can't get this rectified I will go back to ATT and iPhone.
I switched from T-Mobile (and a trusty old Nokia flip feature phone) to VZW so I could get the Incredible. I immediately noticed the poor call quality. I was so disappointed that I made all kinds of excuses - smartphones aren't as good as feature phones for calling, I was in an area straddling two cell towers, I didn't have enough bars - but after a week, I can't deny it. People sound garbled, muffled, even dropping syllables or words entirely. I just got off the phone with my friend's AT&T cell phone, and I had one hand pressed over my free ear so I could listen with full concentration to pick out the words - it sounded like she was talking through a paper back with a mouthful of feathers. AWFUL.
I'm in metro Atlanta. There is no problem with signal strength here.
Here are my specs... look identical to yours.
Touch Panel - ATMEL224_16ab
Mar 23 2010, 19:36:22
I took mine in to VZ store a couple of days ago and they took it in back and did some "programming" or whatever and it seems to work better. I can't explain it. Sound quality is not quite as good or 'warm' as my iPhone, but it hasn't dropped a single call yet either.
Verdict: I'm keeping it. Good luck with yours....
I had sound quality issues for a short time. I saw the 'hearing aid' symbol was on.I shut off the option and the sound quality is MUCH better.
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