IF YOU CANNOT FIND A SOLUTION TO YOUR ISSUE OFFLINE, CALL TECH SUPPORT. E-MAIL TECH SUPPORT.
DO NOT SIT ON A FORUM AND WHINE BECAUSE YOU'RE NOT INTELLIGENT ENOUGH TO SEEK HELP!!
Ok, I vented. I'm fine now.
I am not, nor have I ever been, an employee of HTC or any of its affiliates. Any opinion I have is mine alone, as a private citizen.
Neither of these things helped.
I called Verizon. Nothing.
I wrote to HTC Tech Support (which, might I add, in another post, you suggested would not be responsible). They just wanted to collect information.
Neither of these two fixed anything.
Most of us sit on a forum and whine because the service provider and corporation to whom we have paid (and continue to pay) GOOD MONEY JUST SIT AROUND AND DON'T HELP A BIT!!!!!!
Thanks, I've vented too. :)
This post is not intended and shall not be construed as legal advice. Anything in this post is solely my opinion and is not representative of my employer,.
The only time you pay HTC for anything is if you go thru them for repair and your warranty is voided. Verizon pays for the phones that they sell, and then they sell them to you at a higher price.
And FYI, if they are collecting information, it is most likely because they need that information to correct your issue, NOT because they aren't trying to fix it.
Patience is a virtue. And guess what? It's free. HTC offers support for something that they don't develop because they are a company that is based on customer service. They serve you, because Microsoft and Google don't offer free support. You should be grateful they even tried to collect information to HELP you.
I understand it's an inconvience to have to wait for a fix. But life shouldn't always be about instant gratification. And I also understand that you payed for something that you wanted to work, but understand that the product you are using was the product of three companies. Not just one.
I would gladly assist you if there is a fix for your issue.
I'm glad you vented, however these forums are a source of information for a lot of people. Instead of "venting" try providing help for those that may not be as savy with a new type phone.
@ptco911 I have never refused to help anyone. And I am not directing any sort of meanness or hatefulness to anyone. I am merely saying that SOME people are quick to go "HTC is lazy and doesn't fix anything" and the sort, should not be so quick to blame HTC for their problems. I have worked for a technical support firm for a long time, and people always blame the messanger. People never realize that the person you're talking to has only been given a certain amount of information and only so many tools to help you, and that the actual makers, the physical makers, the people who actually made it, are the ones who are handling the situation from afar.
I don't think most people are angry at individual HTC tech support people.
I know the feeling. I worked a helpdesk for a couple of years, and then was a consultant at several technical management consulting firms. (Full disclosure: One of those companies was a subsidiary of one of the major cellular service providers, but has since ceased operations. I no longer am affiliated with them.)
For a number of years I dealt with clients on a daily basis. To be honest, I could never deal with it for long. :)
I think most people (including me) are generally just frustrated. We got a lot of hype about the cool technology, but the most basic thing that you take for granted doesn't work, and that pisses people off.
I mean, I wasted literally a whole day trying to figure out why _I_ was at fault for having poor call quality. That's a LOT of billable hours and dollars -- only to find out that it wasn't my fault at all. A lot of other people have the same problem. The company involved admits, if indirectly, that it's something that they can fix.
Sure, they've made themselves an easy target by doing so but when you have high consumer goodwill, you also get high responsibility toward consumers, who expect a lot.
Of course I'm going to be angry, but I'm angry at "the man", not at an individual person. I mean, sure, they aren't going to be that informed. We expect corporations to have perfect communication, which is unfair.
However, we expect to be treated fairly -- involving being told when the company messed up and is fixing it, and how quickly to expect a fix -- and when that doesn't happen, we get angry -- fairly, I think.
A good example is J&J's reaction to tainted Tylenol. In the 1982 cyanide disaster, J&J's response was arguably "open and fair". In contrast, the 2010 recall by McNeil (even if done by a subcontractor) was arguably "secret and unfair". See, www.washingtonpost.com/.../AR2010052804750.html. J&J is likely to lose a lot of credibility for a poorly-decided act by its contractor.
I guess the bottom line is that I'm not going to be "grateful" that HTC is trying to fix something that, to all appearances, was a problem with their own device.
I don't think you would be satisfied by a car that failed to speed up 10% of the time when you pressed the gas pedal, and that failed to stop 10% of the time when you pressed the brake.
I don't think you would be satisfied by your landlord if your water faucet put out "slightly brown" water. I'd imagine you'd be ALL over your landlord, and your landlord would definitely hear about it.
I expect the same consistent quality from my devices as I do from my car or home water or electricity supply. Clear water. Clear phone quality.
I wasn't implying that you were. It is just that some people haven't got the patience to find the answers from all of the different sources that are out there. Some of us read a lot and are appreciative of those that are knowledgeable in technical matters. Some though are in the instant gratification mode.
@ Sarah-- You're the one who needs to do their homework. You seem like a nice person, but to people who use their phone for work/business and were inconvencied, and now are trying to make others aware (more so then whining), for you to make some rediculous arguement that does not even really make sense (no pun intended) is incredible.
No one is blaming the workers of HTC. Yes tech support only knows what they were told. But for companies to not inform their employees, or give them generic statements that solve nothing is bad for long term business. I stand by my original statement that I will not buy an HTC product (as for them to release a phone with such bad reception is not being responsible). The battery is manageable while not ideal.
You can not tell people to be patient when they talk to co-workers, clients and prospective business associates everyday. If my gps did not work, I could wait a month or two. But to make calls requires an immediate fix or people send it back, and were inconvienced.
This site is to save others from that inconvenience and let HTC know (and trust me someone from HTC reads this or they would be complete and utter morons) this is unacceptable. Verizon should be held accountable as well as they must of gotten a lot of new 2-yr contracts and have been very very quiet. I spoke to people at Verizon and they have no idea about the problems. Give me a break (it has been over a month).
Is has not been confirmed if it is a software or hardware issue. HTC and verizon should have tested together before releasing and be proactive in satisfying customers. We should not have to waste our time explaining over and over again to people what is going on.
So we have this great invention called the internet, and your solution is to make a phone call, and wait on hold for support? While on hold, listen to how they recommend that you check online for a solution first as the wait time is longer than normal due to heavy call volume only to be walked through how to do a hard reset?
Sounds like Steve Jobs telling you to hold the phone a different way to make it work properly...
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