The user's problem likely stems from WhatsApp having trouble processing large 4K MKV video files, which can exceed size limits or use codecs the app cannot convert properly. To fix this, it's best to convert the clip to MP4 (H.264), reduce the resolution or bitrate, or share it using a cloud linkbefore sending it again through whatsapp . It's an understandably frustrating situation, especially when the video is important evidence, but these steps usually help ensure the file can be shared successfully.