If your HTC U12+ is taking a long time to boot up and videos aren't playing, it could be due to software issues, storage problems, or a failing component. Here are some troubleshooting steps to try: - Restart the Device – A simple reboot can sometimes fix temporary glitches.
- Check Storage Space – If your phone is low on storage, it can slow down significantly. Go to Settings > Storage and clear unnecessary files.
- Safe Mode Test – Boot into Safe Mode (hold the power button, then long-press "Power Off" and select Safe Mode). If the issue disappears, a third-party app may be causing it.
- Clear Cache Partition – Boot into Recovery Mode and wipe the cache partition to remove corrupted system files.
- Check Video Formats & Apps – If videos aren't playing, test different apps (YouTube, Gallery, VLC, etc.). Try playing downloaded videos vs. streaming.
- Software Update – Make sure your phone is running the latest firmware under Settings > System > Software Update .
- Factory Reset (Last Resort) – If nothing works, back up your data and try a factory reset to restore the phone to default settings.
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