您好，感謝您的建議和回饋，這邊小博士會再幫您回報給內部相關人員來了解，感謝您！

anakha56 發表於 2020-4-3 16:39
Sadly it does not look like HTC will be fixing this problem at all and since they won't be fixing it ...

They are on organization drawdown now, especially on customer service, therefore, This issue well takes more time. As you know, HTC is focused on HTC VIVE, the VR or XR, now, so it's seems hopeless, sigh…

Sadly it does not look like HTC will be fixing this problem at all and since they won't be fixing it and are not interested in fixing it I have no other option left to me other than to buy a new phone other than HTC and just not come back to HTC. Their response to this issue should serve as a warning to everyone that they are not the company they used to be.

sundory 發表於 2019-12-21 21:24
我也遇到相同的問題了，Google pay無法使用

希望能盡快修正問過，不然可能要放棄這支手機了

I don't think this will be resolved soon. My ticket with HTC #10062486 has been open since 03/10/2019 with no progress other than "We are looking into it". It was in desperation that I turned to this forum for help and escalation but this to also appears to be a dead end. Not nice to say but I am a little happy to see that this problem is now reaching to the forum users, hopefully HTC will push harder to get this resolved. I did see mention on this forum for a new update, are you running the new update? If so and your phone status is still not certified then that means that HTC still have not found a fix :/.

anakha56 發表於 2019-12-19 14:25
Some more information that needs to be considered and if you can to please pass on to the internal ...

我也遇到相同的問題了，Google pay無法使用

希望能盡快修正問過，不然可能要放棄這支手機了

HTC小博士 發表於 2019-11-27 10:09
Hello, I will help you to report the information to the internal staff, thank you！

Some more information that needs to be considered and if you can to please pass on to the internal staff.

I recently discovered that in the fastboot menu my phone is reporting "Software Status: Modified" now I have never rooted this phone since I have bought it. I have approached the reseller and they have confirmed that the phone was bought from HTC and shipped directly to me so no-one from the shop has touched the phone. How did a phone direct from HTC come with software status modified? The only thing that we can think of is that back in December 2019 I flashed the following RUU

RUU_OCEAN_WHL_O80_SENSE90GP_MR_NA_Gen_Unlock_2.42.617.1

To resovle a different problem. The reseller seems to think that by flashing this RUU I have caused the software status to trip and that this is causing the device to be no longer certified. Is this possible?

kaiconan 發表於 2019-11-28 06:52
更新至 Android 9.0 之初有手動安裝「自動調節電池用量」，為了驗證是否是因為第三方應用程式，還原至原 ...

您好，這裡會再幫您回報給內部單位來確認了解，請您耐心等候，感謝您！

HTC小博士 發表於 2019-11-26 18:32
您好，小博士這裡想詢問您是否有安裝非play商店架上的應用程式（apk 檔案），以利小博士轉交給內部單位來確 ...

更新至 Android 9.0 之初有手動安裝「自動調節電池用量」，為了驗證是否是因為第三方應用程式，還原至原廠設定後，即都從 Google Play 下載按裝。

anakha56 發表於 2019-11-26 22:02
Hello and thank you for the response.

It is interesting that you ask this. I was the first user t ...

Hello, I will help you to report the information to the internal staff, thank you！

HTC小博士 發表於 2019-11-26 18:32
您好，小博士這裡想詢問您是否有安裝非play商店架上的應用程式（apk 檔案），以利小博士轉交給內部單位來確 ...

Hello and thank you for the response.

It is interesting that you ask this. I was the first user to find that if you install Google Device Health apk it re-enables the missing options for Adaptive Display and Adaptive Battery and since this has been installed my idle battery drain is perfect. I have been wondering if this has caused the device to be banned from Google Play Store? Besides this apk the other two are Google Phone and Google Camera, Google Phone was after the phone being listed as not certified so that is not the problem apk and Google Camera port has been used by many, many devices across many manufacturers with no issue.

Please thank, according to Google Translate, Little Doctor for asking that question. HTC English Support has not asked any questions and I get the feeling of being brushed off.