如何在站務回報區發表問題及建議？

少女心

提醒您！站務回報區僅供HTC論壇問題回報、會員權限相關疑問，以及論壇事務相關建議，其他問題請至產品/綜合討論區發表文章。謝謝您！

1.點選右側「發表文章」後，選擇「一般文章」。

2.點選「問題分類」，並依照您的問題類型選擇其中一項問題分類。

3.點選「類別」，選擇您的文章類別為「問題」或「建議」。

4.為文章附上標題及內容，越精確的文章標題、描述越詳細的文章內容，能幫助您更快速解決問題喔！

5.有關產品註冊資訊/個人基本資料/提供身分證影本/提供照片，請填寫至下方的悄悄話欄位中，此欄位僅有站方有權限瀏覽。

若您是產品無法註冊，請您先提供下列註冊產品資訊後，我們將進一步為您做確認。

若您是兌換中心的訂單資料填寫有誤，造成商品無法順利寄送。請您先提供正確的個人基本資料，我們將再重新為您寄送。

若是在兌換中心兌換市值高於新台幣1,000元以上的物品時，請您提供身分證/護照正反面影印本作為申報所需資訊，待HTC確認後即立刻安排物品寄送。（問題類型選擇「兌換中心」相關，文章標題填上您的「提供身分證正反面影本」，於附件上傳身分證/護照正反面影印本，並將附件檔案名稱命名為「某某某_身分證影本」）

若您提供的圖片或附件僅供站方人員瀏覽，請您於悄悄話內容中上傳您的檔案。

6.勾選我已閱讀並接受站規及論壇使用條款後，按下送出，即可發表文章。

軒寶貝

謝謝少女心的詳細教學~                                    

Mickey Wang

請問少女心站長大大。已在5/18依照方法提供正確姓名與地址但卻至仍今無人回應。是方法有錯嗎？https://community.htc.com/tw/chat.php?mod=viewthread&tid=75690&extra=page%3D1

pingchin

日前陪友人至直營維修中心送修U11手機方知HTC維修之功力令人讚嘆
手機能從外觀就說受潮使用者就表明無泡水無摔機
只有充電時突然無法任何反應便出現黑頻無反應按鍵完全沒任何反應所以也無法開關機也無法充電
而 受潮 是指空氣中的濕氣引起的現象
當下也告知維修人員從外觀就斷言 受潮 使在沒有任何科學的佐證
若今天做了檢測後告知 受潮 我能接受
因為我個人U11上星期也是無故狂震動後便黑頻跟友人同樣送直營維修中心 告知是當機便沒事
順式請問維修人員U11最近這段時日有無因更新 派 出了一些問題
哪知維修人員告知更新系統一直沒問題 便告知論壇不是有反應更新後一些的狀況 維修人員回覆是更沒有任何問題 最後我出現論壇 才改口是3版目前反應上比較OK
由上只能說對貴公司完全失去誠信及支持的力度了 友人手機是我送的當時為支持貴公司我當下購買3支U11 128G  HTC已經從我認知上剔除直接跳過 因為找不到客服信箱故在此做反應

henrytheodore1122

Published by pingchin on 2019-6-30 09:08 A few
days ago, I accompanied a friend to the direct sales maintenance center to send the U11 mobile phone to be repaired. Only then did I know that HTC's maintenance skills are amazing.
The mobile phone can be said to be wet from the appearance, and the user shows that there is no water...

Depending on the specific platform or system you're using, locate the station service report area. It could be a website, an online community, a forum, or a dedicated platform for reporting service-related issues. If the station service report area requires an account or registration, sign up for an account following the provided instructions. This may involve providing your name, email address, and creating a username and password. Once logged in find the appropriate section or category for posting questions and suggestions related to the station service report. Look for a "Questions" or "Suggestions" section or a similar designation. Start a new post or thread within the designated section.

khuranahimanshi768

Posting questions and suggestions in a service report area is a valuable way to communicate feedback and insights that can help improve processes and services. Follow these steps to effectively post questions and suggestions in a station service report area:

• Identify the Relevant Platform:
  • Determine the platform or system used for submitting service reports. This could be an online portal, a mobile app, or a physical form.
    
• Access the Service Report Area:
  • Log in or access the designated service report area using the provided credentials or access details.
    
• Navigate to the Correct Section:
  • Explore the platform to find the section or category dedicated to posting questions and suggestions. This could be labeled as "Feedback," "Questions," "Suggestions," or something similar.
    
• Compose Your Question or Suggestion:
  • Click on the relevant section to open a new input form or text box.
  • Clearly and concisely state your question or suggestion. Be specific and provide details that help others understand your point.
    
• Categorize Your Input:
  • Some platforms may have options to categorize your question or suggestion (eg, technical, operational, Stop Hiccups, customer service). Choose the most appropriate category to ensure your input reaches the right teams.
    
• Provide Relevant Information:
  • If your question or suggestion pertains to a specific incident or area within the service station, provide relevant context and details.
    
• Offer Solutions and Ideas:
  • If you're providing a suggestion, include actionable solutions or ideas that could address the issue or improve the service.
    
• Attach Supporting Documents (if applicable):
  • If you have photos, screenshots, or documents that support your question or suggestion, attach them to provide visual context.
    
• Review and Submit:
  • Review your input to ensure clarity and accuracy.
  • Click the "Submit" or "Post" button to finalize your question or suggestion.
    
• Note Reference or Ticket Number:
  • Some platforms may generate a reference number or ticket for your submission. Make note of this number for future reference.
    
• Follow Up (if necessary):
  • If you don't receive a response or acknowledgment within a reasonable timeframe, How to stop hiccups, Consider following up through appropriate channels (customer support, helpdesk, etc.).
    
• Engage in Discussions (if applicable):
  • If the platform allows for comments or discussions on submitted questions or suggestions, engage in conversations to provide additional insights and collaborate with others.
    
• Be Respectful and Professional:
  • Maintain a respectful and professional tone in your communication, even if you're highlighting concerns. Constructive feedback is more likely to be well-received.
    
• Keep Track of Responses:
  • If you receive a response or update regarding your question or suggestion, make sure to keep track of it for your records.
    
  
  

and provide clear, actionable, and relevant feedback to contribute positively to the improvement of services.Remember that the specific steps and options may vary depending on the service report platform used by the station. It's important to follow the guidelines provided by the platform and provide clear, actionable, and relevant feedback to contribute positively to the improvement of services.

lily coliins

感谢您的提醒！ slope