HTC U11 連wifi會偶而斷線

bestmouse

1. 產品型號	HTC U11
2. 手機軟體版本	3.30.709.2
3. 應用程式及軟體版本	失落的龍絆v1.15.1，Youtube
4. 發生問題	wifi斷線，出現連線中斷，上面訊號消失 (公司的wifi跟家裡的都會)
5. 發生問題的步驟	訊號滿格，偶而就會斷一下之後會自動在偵測到訊號連回去
6. 問題出現的頻率	約每10~20分會出現一次

HTC小博士

您好，關於您反映的問題，請您確認以下幾點是否能排除問題，感謝您！

1. 使用的Wi-Fi分享器品牌型號？Wi-Fi分享器的韌體版本？（並請確認已更新為最新版）
2. 分享器的頻段是設定在2.4GHz還是5GHz？兩個頻段都會遇到連不上的現象嗎?
3. 將手機進行重新啟動，確認是否能排除問題？
4. 將手機進入安全模式（長按電源鍵→長按關機鍵→點選進入安全模式）→確認Wi-Fi是否還有異常
5. 建議您可以嘗試設定→備份與重設→重設Wi-Fi、行動網路和藍牙
6. 若仍然有問題產生，建議您可以攜帶您的手機至HTC客服中心，或聯繫HTC客服專線0809090 166，將手機送回檢測/維修

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