U11 HOME鍵及指紋辨識器失靈

豆豆爆米花

今天上午至下午手機使用都正常

但晚上按指紋辨識器要解鎖時卻失靈

（期間完全沒下載東西 濕到摔到 更改設定）

自己判斷是軟體而非硬體問題

因為連設定中的指紋辨識器也無法正常開啟

如影片所示會閃退

嘗試過系統更新 重開機 安全模式等方法也無解

（連保護貼都撕了 應該也不是趨近感應有問題）

網上找到類似情形也沒有是連指紋辨識器這個設定選項都開不起來的

所以想問我這是單一個案嗎？？

還有只能送修處理了嗎？(或重置？)

謝謝

（By the way 返回鍵和分頁鍵都還正常）

p42871

如果你自己研判是軟體問題，那就先備份重置看看吧
如果重置後問題仍在，建議你直接送修吧

joeyeh000

今天我遇到一樣的問題, 看來是因為安裝的第三方 app 造成的
我的狀況是 停用chrome -> reboot -> 啟用chrome

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